Privacy Policy

This Privacy Policy tells you how Next Phase Moving (“we” or “us”) collect, use and share information, including Personal Information, that may be collected by us or our agents, van operators or other representatives or third-party companies authorized to act on our behalf (“Representatives”) or in written or electronic/video surveys or on our website.

By providing information to us or our Representatives or by using the Website and/or our applications and submitting or otherwise providing information you agree that we may collect, use and disclose your information according to the terms of this Privacy Policy. Next Phase Moving reserves the right to change this Privacy Policy at any time by posting the revised policy on the Website. Please check back here from time to time to review any changes.

Collection of Personal Information

We limit our collection of Personal Information to that which is necessary for its intended purpose. “Personal Information” is information which could be used to identify you and may include your name, street and email addresses, phone numbers, and may also include your sensitive financial information, such as credit card or other bank account data. In the case of moving and storage services, we may also collect details about the nature of the goods being shipped, including any photographic, video, and/or other digital image capture of those goods, and the names and contact information for other persons involved in the shipment or authorized to provide direction on your behalf.

The Website and/or some of our applications also use first-party and third-party cookies to collect information about you and your browsing habits. Some Websites may use Google Analytics and Google Display Advertising and/or some of our applications use other third-party services to collect user activity data. Cookies may stay on your browser into the future until they expire or you delete them. Further general information about cookies and how they work is available at https://www.allaboutcookies.org.

By visiting our Website and/or our applications without taking steps to block or remove cookies, you are consenting to the use of cookies and other web technologies used in connection with the Website and/or our applications, as described in this Privacy Policy.

What We Do With Your Personal Information

We use the collected Personal Information for our general business purposes such as to respond to requests for estimates or your emails or other inquiries, perform services you have requested, improve our Website and/or applications, grow and improve our services, provide updates or notices and to offer our own, our affiliates’ or third-party products or services that we think you may find of interest or, from time to time, we may use the information to conduct surveys to better understand your needs or evaluate our services.

There are situations where we may disclose to third parties, including government entities, courts or other entities, the Personal Information we collect as permitted or required by law.

How We Protect Your Personal Information

We use reasonable measures to safeguard the security and integrity of your Personal Information through procedures and technology designed for that purpose. You should always safeguard your own Personal Information by protecting any passwords or other identifying information used to access your account with us and by safely disposing of any records or reports that are no longer needed.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties

Children’s Online Privacy

Our Website is not directed at or intended for children under the age of 13. We do not knowingly collect Personal Information on the Website directly from children and will destroy such information if we become aware that a child has disclosed such information to us without proper parental consent.

SMS Privacy Policy

At Next Phase Moving, we are committed to protecting your privacy. This SMS privacy policy explains how we collect, use, and protect your information when you interact with us via text messaging (SMS/MMS).

1. Information we collect

When you opt in to receive SMS messages from Next Phase Moving, we may collect the following personal information:

• Your mobile phone number
• Your name (if provided)
• Any information you provide in your message responses
• Message delivery and interaction data (e.g., timestamps, status)

2. How we collect your information

We collect information directly from you when:

• You enter your phone number into a web form
• You interact with our customer support via SMS
• You opt in through a purchase or registration form

3. How we use SMS information

We use your SMS data to:

• Send transactional or account-related messages (e.g., order updates, appointment reminders)
• Send promotional or marketing messages (only with prior consent)
• Respond to your inquiries or support requests
• Analyze message delivery and engagement to improve our services

4. Sharing your information

Next Phase Moving does not sell or share your SMS opt-in data with third parties for their marketing purposes. We may share your information with trusted service providers who help us deliver our SMS messaging services, such as SMS gateway providers, phone carriers, and customer support platforms. These vendors are contractually obligated to keep your information secure and only use it to provide services to Next Phase Moving.

5. Your choices & rights

You can opt out of SMS messages at any time by replying “STOP” to any message. After you opt out, you will no longer receive text messages from us unless you opt in again. To request access to or deletion of your SMS-related data, please contact us at [email protected].

Contact Information

If you have a question about our privacy policies, please send an email to [email protected], or write us at:

Next Phase Moving Privacy
Kent, WA 98042