Your Moving Questions, Answered

The earlier, the better. Giving your moving company four to six weeks notice is ideal, especially during peak seasons. This increases the likelihood that we can accommodate your preferred moving dates.

If possible, try to avoid moving during the summer, at the end of the month, or during major holidays, as these are the busiest times. However, we believe you should move when it's most convenient for your schedule.

Yes, we require that you or an authorized representative be present during the entire process to ensure everything is packed and loaded to your satisfaction, and to sign important paperwork like the Bill of Lading.

Please contact your move coordinator as soon as possible if you need to reschedule. We will do our best to accommodate your new dates based on our availability. Be aware that changing your date, especially during peak season, may result in a change to your original estimate.

The duration depends on several factors including the size of your home, the amount of belongings, distance between locations, and whether you need packing services. A typical studio or one-bedroom apartment takes 2-4 hours, while a 3-4 bedroom home may take 6-10 hours. Your move coordinator will provide a more accurate time estimate based on your specific situation.

Yes, we offer moving services seven days a week, including weekends and most holidays. Weekend and holiday moves are popular and tend to book up quickly, so we recommend scheduling these dates well in advance. Additional fees may apply for holiday moves.

The number of movers depends on the size of your move. Typically, a studio or one-bedroom requires 2 movers, while larger homes with 3+ bedrooms may need 3-4 movers. Your move coordinator will determine the optimal crew size during your estimate to ensure efficiency and safety.

Yes. An accurate estimate cannot be calculated without a visual survey of the items to be moved. Your agent will determine the approximate cost based on the weight of your items and give you a written Estimate/Order for Service. There is no charge for this estimate.

A binding estimate is a quote based on the services and items listed. The amount of the bound estimate will be the amount you pay for your move, unless you request additional services or change the conditions of your shipment.

Payment can be made by Credit or debit card, ACH bank transfer, Cash App Pay, Afterpay, or cash. All charges are required to be paid before your shipment is unloaded at your destination.

We believe in transparent pricing with no hidden fees. Your estimate will include all anticipated costs. However, additional charges may apply for services not included in the original quote, such as long carries (if the truck cannot park close to your door), stairs, or additional packing materials. We'll always discuss any potential extra costs with you before proceeding.

For local moves, we typically do not require a deposit. For long-distance moves, a deposit may be required to secure your moving date. The deposit amount and terms will be clearly outlined in your estimate. Any deposit paid will be applied to your final moving cost.

Tipping is not required but is always appreciated if you feel our crew provided exceptional service. A typical tip ranges from $20-$50 per mover for a local move, or 15-20% of the total cost for larger moves. You can tip each mover individually or give it to the crew leader to distribute.

For safety reasons, we cannot transport hazardous materials like gasoline, propane tanks, ammunition, fireworks, cleaning supplies, paint, and aerosols. Perishable food, plants, and pets are also not allowed on the truck. We strongly recommend carrying irreplaceable and expensive articles like jewelry with you.

It is your responsibility to ensure all appliances are disconnected and serviced before our crew arrives. Refrigerators and freezers must be defrosted and dried 24 hours in advance. Washing machines should have a stabilizer installed. Our team can help with moving the items, but the preparation must be completed beforehand.

Pets cannot be carried in the moving truck. Dogs, cats, canaries and parakeets can usually be transported in the family car. If this isn't convenient, your agent will be glad to suggest alternate ways to ship your pets safely.

Yes, we offer a full range of professional packing materials including boxes of various sizes, packing paper, bubble wrap, tape, and specialty containers for items like wardrobes and dishes. You can purchase materials separately or include them as part of our full-service packing option.

It depends on the dresser and its contents. Lightweight, soft items like clothing can often stay in drawers. However, heavy items should be removed to reduce weight and prevent damage. Fragile items, liquids, and valuables should always be removed. Our crew will advise you on the best approach for your specific furniture.

We take special care with electronics. TVs are wrapped in moving blankets and secured upright in the truck. If you have the original box for your TV or electronics, that's ideal. We recommend backing up important data and photographing cable connections before the move. Disconnect and pack cords separately to avoid tangles.

Yes, basic furniture disassembly and reassembly is included in our service. This typically covers bed frames, dining tables, and similar items. We recommend keeping hardware in labeled bags. For complex items like wall units or specialized furniture, additional charges may apply. Let your move coordinator know about any large or complicated pieces during your estimate.

We offer two levels of protection. Basic coverage (Released Value Protection) is included at no extra charge and covers items at $0.60 per pound per article. For comprehensive coverage, we offer Full Value Protection which covers the repair, replacement, or cash settlement for lost or damaged items at their current market value. We recommend discussing your coverage options with your move coordinator.

While we take every precaution to protect your belongings, accidents can happen. If you notice any damage, please note it on the delivery paperwork and contact us within 9 months to file a claim. We'll work with you to assess the damage and resolve the issue according to the protection plan you selected. Document any damage with photos as soon as possible.

To file a claim, contact our customer service team with your move details and a description of the damaged or missing items. Include photos of the damage and any relevant documentation. We'll guide you through the claims process and aim to resolve all claims fairly and promptly. Claims must be filed within 9 months of delivery for interstate moves.

Items valued over $100 per pound (like jewelry, antiques, or collectibles) must be listed on a High Value Inventory Form to be covered. We strongly recommend keeping irreplaceable items, important documents, and expensive jewelry with you during the move. Consider additional insurance through your homeowner's or renter's policy for high-value items.

Be ready when the crew arrives. Ensure a clear path for movers, reserve parking if needed, and have essentials packed separately. Do a final walkthrough to confirm nothing is left behind. Keep important documents, medications, and valuables with you. Be available to answer questions and provide direction on where items should go at your new home.

Our crews are trained and equipped to handle stairs and elevators safely. For buildings with elevators, we recommend reserving the service elevator if available. Please inform us about stairs or elevator requirements during your estimate, as additional flights of stairs may affect pricing. We use proper equipment and techniques to navigate any access challenges.

For hourly-rate moves, you'll be charged for the actual time worked. If unforeseen circumstances arise (difficult access, additional items not in the original estimate), our crew leader will communicate with you before proceeding. We always strive to work efficiently while maintaining safety and care for your belongings.

We move rain or shine in most conditions. Our crews take extra precautions in inclement weather, using floor runners, plastic wrap, and covered trucks to protect your belongings. In cases of severe weather (ice storms, hurricanes, heavy snow), we may need to reschedule for everyone's safety. We'll contact you as soon as possible if weather impacts your move.

While not required, offering water or snacks is a kind gesture that's always appreciated, especially on hot days or long moves. Our movers typically bring their own food and take breaks as needed. If you'd like to provide refreshments, bottled water, sports drinks, or light snacks are great options.